Notre politique
Bienvenue sur le pôle politique de Yotasy !
Ici, vous trouverez des réponses rapides aux questions courantes sur les politiques de notre magasin, notamment l'expédition, les retours et plus encore.
Nous avons rassemblé des informations essentielles pour rendre votre expérience d'achat fluide et agréable. Si vous ne trouvez pas ce que vous cherchez, n'hésitez pas à contacter notre service client à l'adresse support@yotasy.com .
À propos de l'expédition
Can I change my shipping address after placing an order?
No, once an order is confirmed for shipment, the address cannot be changed. Please double-check your shipping address carefully when placing your order.
What if my package can't be delivered because I provided an incorrect address?
Unfortunately, Yotasy cannot be held responsible or provide compensation for delivery failures due to incorrect addresses. If the package is returned to us for this reason, re-shipping may incur additional charges.
How long will it take to receive my order?
Your total delivery time is calculated as Order Processing Time + International Shipping Time.
How long is the order processing time?
For in-stock items, it typically takes 3-5 business days to prepare and package your order, though it might extend up to 7 business days. For pre-order items, it depends on the manufacturer's schedule and will be noted on the product page.
What about shipping and delivery?
- We are happy to deliver our cotton dolls to your home! We carefully pack each doll to ensure it arrives safely.
- We usually process orders within 7-14 business days for oversea shipping. Delivery times will vary depending on your location, but we always aim for prompt delivery.
- You will receive a tracking number once your doll is on its journey to you. We are doing our best to send your doll quickly!
Why might shipping times be longer sometimes?
Shipping times are estimates and can vary due to factors beyond our control, like international logistics, airline capacity, and customs clearance, which may cause delays.
What if my tracking information hasn't updated for a long time?
Please contact our customer service team promptly at support@yotasy.com, and we'll help you investigate.
What about customs duties and VAT?
- These charges, if any, are the responsibility of the customer upon delivery.
- For our friends in the United States, please be aware that depending on trade policies, there might be additional tariffs sometimes referred to as "Trump Taxes" or similar duties that could apply to your order.
- We recommend checking with your local customs office for more information on potential charges before placing your order.
À propos du remboursement
How long do I have to return an item?
You have 14 days from the day you receive your item to request a return.
What condition does the item need to be in for a return?
It must be unused, unworn, with all original tags attached, and in its original packaging. You'll also need your proof of purchase.
How do I start a return?
Email us at support@yotasy.com to initiate a return. Please don't send items back without contacting us first.
What should I do if my item is damaged or incorrect?
Please inspect your order immediately upon arrival. If there's an issue, contact us at support@yotasy.com within 48 hours of delivery with photos or videos.
Can I cancel my order?
You can, but the refund amount depends on your order's status:
- 100% refund: If canceled before we prepared the item.
- Partial refund (deduct $5/item): If canceled after preparation but before warehouse arrival.
- Partial refund (deduct $10/item): If canceled after warehouse arrival but before shipping.
- No cancellation: Once an order has shipped, or for non-returnable items.
How long does it take to get my refund?
Once your return is approved, refunds are processed within 5-10 business days to your original payment method.
Are all items returnable?
No, custom products, pre-order/made-to-order items once production begins, items held in our warehouse for over 15 days, sale items, and gift cards are final sale.